Returns & Refunds

We want you to be happy with your order. This page explains what to do if something is not right.

Exchanges

Our returns are handled as exchanges. If your item arrives damaged, is not what you ordered, or has a problem, please contact us as soon as possible after receiving your order. Tell us your order number and what went wrong, and add a photo if you can. Our customer service team will check and arrange an exchange with you.

Refunds

Refunds are not automatic. Our customer service team handles each refund by hand, and there is no instant refund on the website. If a refund is agreed, we will tell you once it has been paid.

Cancelling an order

If you want to cancel, contact us as soon as you can with your order number. We can cancel an order that has not been shipped. Once your parcel has a tracking number, it can no longer be cancelled.

Cancelling an order does not return your money by itself. If you have already paid, our team will arrange the refund separately and let you know when it is done.

Wrong address or details

For a short time after checkout you can fix your delivery name, phone number and street from My Account. See Shipping & Delivery for details.

How to reach us

Please use our Contact Us page and include your order number so we can help you faster.